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AI Organizational
Knowledge Management
Platform

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Client:  ;Envato Market
Date:  ;April 2023
Author:  ;Paul Trueman

Project Description

An AI-based knowledge management system designed to accelerate onboarding, retain critical knowledge, and ensure process consistency across teams.

Challenges

Organizational knowledge was fragmented across emails and documents, causing repeated training and inefficiencies.

Causing repeated training and inefficiencies.

The absence of a centralized system led to operational gaps and inconsistent procedures.

Solution

The system unifies procedures, policies, and training materials into a single searchable knowledge base. Using Natural Language Processing (NLP), employees can ask questions in plain language and receive accurate, context-aware answers instantly.

Results

Knowledge retention: Reduced dependency on senior staff.

Faster onboarding: Shorter training time for new employees.

Consistent standards: Alignment across all departments.

Technologies Used

NLP | Knowledge Graphs | Smart Search | LLM Embeddings

Additional Benefits

Full access from any device: Supports learning anywhere.

Reduced training time : Easy access to existing knowledge.

Improved employee performance: Faster access to relevant procedures.

Dynamic scalability: Evolves with the organization’s needs.

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