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Internal AI Assistant / Organizational
GPT

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Client:  ;Envato Market
Date:  ;April 2023
Author:  ;Paul Trueman

Project Description

Development of an intelligent internal AI assistant that enables employees to quickly locate information, access professional guidance, retrieve procedures, understand internal workflows and receive insights based on organizational knowledge. The assistant is fully tailored to the organization’s content, language and knowledge structure, providing accurate and consistent answers to internal questions

Challenges

Employees spent significant time searching for documents, procedures and updates across multiple systems

Critical knowledge was scattered and inconsistent leading to mixed interpretations and inefficiencies

Traditional training processes could not support real-time operational needs

Solution

The system integrates an organizational GPT with access to knowledge bases, procedures, management documents, training materials and historical data Using an advanced RAG search mechanism it delivers precise answers written in the organization’s tone and terminology

Employees receive a personal assistant that supports daily tasks, reduces dependency on key personnel and ensures unified knowledge

Results

Dramatic reduction in time spent searching for information.

Consistent answers across teams and departments

Improved employee experience with instant access to updated organizational knowledge

Reduced operational errors caused by outdated or unclear information

Technologies Used

RAG | GPT Models | Vector Databases | Knowledge Indexing | Permissions Layer

Additional Benefits

Continuous internal support without submitting support tickets

Fast integration into existing organizational systems

Knowledge grows and improves over time

Better decision-making based on structured and unified information

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